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Customer Orders – What Happens

When a Customer submits an Online Order, here is what happens:

 1. An Email and / or SMS Alert is sent to the Restaurant

To Learn How To Manage your Email Alerts, Click Here.

To Learn How To Manage your SMS Alerts, Click Here.

 2. An “Active” Order is added to your My Orders List

An “Active” Order is a Customer Order that has been placed and whose Order Status has not changed to “Delivered” or “Canceled” by the Restaurant Manager on Doha Delivery.

To Learn how to Manage your Active Orders and Change Your Order Statuses, Click Here.

Changing an Oder’s Status allows you to Communicate directly with the Customer!

 3. An Order Detail Page is Created

An Order Detail Page contains all the necessary information you need to create and deliver the order successfully!!

You can Access the Order Details by Logging On To Doha Delivery as a Restaurant Manager.

Click on My orders on the Right Hand Side of the Page.

Click on Details, in the last column of the List of Active Orders.

 

The Order Details Page will look like the below picture, color coded arrows on this picture point to the different functions available to you and the tabs at the bottom of the page describe what each function does. (Black lines are drawn through private information, since this picture is from an actual order).

 

What a Customer Order Details Looks Like

What a Customer Order Details Looks Like

 

(Black Arrow) Click here to print all the Order Details seen on this page, including any Customer Notes. Clicking here will not print the Map.
(Green arrow) Click here to print all the Order Details seen on this page, including any Customer Notes. Clicking here WILL ALSO print the Map.
(Red Arrow) If the Customer added Notes to their Order, i.e. special requests, they will show up here. Click “See Notes” to see what the customer wrote. If the customer did not add any notes, the link will not be there.

 

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